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Category: Passenger Rights
Passenger rights refer to the legal entitlements and protections afforded to individuals traveling by various modes of transportation, including air, rail, bus, and ferry services. These rights aim to ensure the safety, dignity, and welfare of passengers, and they often cover a range of issues such as the right to compensation in cases of delays or cancellations, the right to assistance when travel plans are disrupted, the right to fair treatment without discrimination, and the right to information regarding travel conditions and services. Specific regulations can vary by jurisdiction and mode of transport, with aviation often having more established frameworks, such as the European Union’s Regulation (EC) No 261/2004, which outlines rights for air passengers in the event of denial of boarding, cancellations, or long delays. Overall, passenger rights are designed to enhance the travel experience and hold transportation service providers accountable for their responsibilities toward travelers.