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Category: Passenger Experience
Passenger Experience refers to the overall impression and satisfaction of individuals traveling in a vehicle, such as an airplane, train, or bus. It encompasses all interactions a passenger has with the transport service provider before, during, and after their journey. This includes factors like booking processes, on-board services, comfort, cleanliness, and staff interactions. Enhancing passenger experience is crucial for transportation companies as it can affect customer loyalty, reputation, and overall business success. The focus is on ensuring that passengers feel valued, comfortable, and well-cared-for throughout their travel experience.